Good day to everyone :)
I wanted to bring up a topic that I have been asked about a few times and feel that maybe some clarification is needed. So I wanted to discuss Refunds vs. Chargebacks: what they both are and how they effect you, as a studio owner.
A chargeback is simple. A chargeback happens after an order is placed and then months later the charge gets disputed by the card holder and then the bank reverses the charge (which is called a chargeback), so the customer get credited his/her money back. If we can fight a chargeback we will, but its not easy since we have no physical card swipe and no signature on file. Either way that customer gets blocked and banned from buying from Clips4Sale. Now that we are doing the Chargeback Forgiveness Program this will most likely not effect you anymore.
A refund is totally different. There are a few reasons why a refund would be processed by Clips4Sale. One is when we see that the customer who made the purchase is fraudulent. If we see this we will immediately refund the order and block the downloads, as well as block the credit card used and the person who made the charge from buying again.
There are smart scammers who have access to stolen credit cards and these are the ones that we block at once. They never receive the downloads, and as I said they get blocked. They come back with another stolen card and try again. We at Clips4Sale have become aware of these types of individuals and we watch them like a hawk. We can also recognize their patterns so it becomes easy for us to catch them right after the order is placed so we can block them and the downloads. We have also built an automated system that tracks these fraudsters and blocks downloads and refunds a few seconds after the order is placed. If we see that the automated system caught someone by mistake we would of course reverse the refund and give access to the clip but the automated system we have built has been spot on since we started using it.
The other type of refund would happen when a legit customer orders a clip and was mislead by the clip description or the clip was corrupted or perhaps the customer bought the clip a second time by mistake. Clips4Sale will try to first resolve the issue by either giving the customer another clip or have the studio fix the clip if it was corrupted. Clips4Sale tries to avoid these refunds, if at all possible, and only when all these avenues fails and the customer then demands their money back we will do so and allow them to continue to buy since they are good paying customers. If we see that a customer is abusing this and buys clips and always demands refunds we will simply block that customer from buying.
I hope this explains a bit about how things work and make it more transparent to you as to why we do what we do.
Newsletter archives can be found here: