Hello to everyone. I wanted to take a few moments to tell you all about the new Chargeback Forgiveness Program. I know I mentioned this in my March, 2018 message and it’s finally here!
As of the July 7th payout we will be returning all chargeback deductions studios had from January 1st 2018 until June 30th 2018. Any chargebacks you received during the stated time period will be forgiven and included in your payout on July 7th. Going forward you will still see deductions for any chargebacks, but you will also see them being forgiven and credited back to you in your admin sales reports. NOTE: If you had chargebacks during the above stated time period, your payout will reflect the monies returned to you.
To check your chargebacks in your admin, go to the SALES tab and then RUN REPORT. Then select the REFUNDS AND CHARGEBACKS. Change the “FROM DATE” to Jan 1, 2018 and the “TO DATE” to Jun 30, 2018. You will see any previously deducted chargebacks listed on this page. NOTE: Do not count refunds, this is for chargebacks only! The amount you see in chargebacks, if any, will be the amount added to your July 7th payout. You will also be able to see the Chargeback Forgiveness amounts listed in your DETAILED SALES REPORT.
So to be clear… you will see the chargebacks still appear in your admin, but the funds will not be deducted. The only time that a chargeback will not be forgiven will be if chargebacks on your studio go over 2% of your gross sales in chargeback amounts (on a per studio basis).
EX. Year to Date Gross Sales = $1000.00, so 2% of $1000.00 = $20.00
So if you have a chargeback for $19.99 for the year, you would be fully covered by Chargeback Forgiveness.
We will have an ongoing review to watch for any issues. We found that 99.9% of studios will be fully covered by allowing up to the 2%, so this is going to be a great thing for everyone. We will not charge you a percentage fee from your clip revenue, like other sites are doing… Chargeback Forgiveness with Clips4Sale is another service we’re excited to offer our studios at no expense to you. If you have any questions about this please just call or email me.
Newsletter archives can be found here: