The following information on file naming pertains to both video and/or image files.
Naming your files correctly is very important. The system may refuse to upload any file that is not named correctly. The best way to name a file is to use only letters and numbers with no spaces.
You can only use a file name ONE TIME or you will overwrite and break clips already for sale in your store. If you have a clip named myvideo001.wmv you can never use this unique name again. If you do then you will have two videos directed to the same file name therefore breaking one of them and giving a customer the wrong file when they buy and download your video.
IMPORTANT: Using special characters like # @ & ! ( ) can make the upload system fail to load your content, create GIFs or previews.
- You should NEVER have blank (empty) spaces in your file names.
- You should NEVER use periods in your file names, they are file type identifiers that computers use and having periods in your file types can and will cause issues.
Proper Letters and Numbers (English Language):
The ONLY accepted special characters are a hyphen – and an underscore _
Example of Good File Names:
The files above are named properly and will all work correctly in the system.
Example of Bad File Names:
Sue & Mary Tickle @ Home 1.wmv
Tickle @ Home.wmv
Sue (Tickled @ Home) 1.wmv
The files above would all make the system either fail to upload or fail to show properly in the drop down field in the ADMIN.